We handcraft and ship every piece of Vivia jewellery from India. This page tells you where we ship, how long it takes, what it costs, and how your parcel is tracked.
Where we ship
We currently ship within 🇮🇳 India only, to all serviceable pin codes.
We are not shipping internationally at the moment. If you are outside India, email us at info@onlinevivia.com — we will let you know when we start serving your region.
Delivery timelines
Estimated dispatch and delivery timelines depend on your location and the specific piece ordered. Because most of our jewellery is handcrafted in small batches, some pieces may take longer to dispatch — we will confirm the expected timeline with you before proceeding.
The current estimate is shown on your order confirmation. If we need to adjust it, we will email you.
Shipping partners
We ship through reputable courier partners across India. The specific carrier is chosen per shipment based on destination and package type.
Shipping charges
- Shipping charges — including any applicable free-shipping threshold — are shown at checkout before you confirm the order.
Tracking
We hand every parcel to an established courier partner. Once they collect it, the courier sends your tracking number and delivery updates directly — by SMS and email, to the phone number and address you gave at checkout. Those messages come from the courier, not from us, so do check your spam folder if you cannot find them.
You can see the date we dispatched your order in the order details on your Orders page.
If your parcel has been dispatched and you have not heard from the courier, contact us with your order reference and we will chase it up for you.
Delays
Delivery timelines are estimates. Factors that can cause delay:
- Public holidays and long weekends.
- Weather, strikes, or courier network disruption.
- Incorrect or incomplete shipping details.
We do not compensate for delivery delays outside our control, but we will always keep you updated.
Undelivered parcels (RTO)
If a parcel is returned to us because you were unreachable or the address was incorrect, we will contact you to arrange redelivery. Redelivery charges may apply.
Contact
Questions about a shipment or courier partner? Reach us at info@onlinevivia.com or on WhatsApp / Instagram — links on our Contact page.